We are seeking a proffestional and customer-focused Operations Manager for our hotel. In this position you will focus on the day-to- day operations and activities of the hotel.

Your duties will include managing personnel, collecting payments , monitoring budgets and evaluating hotel performances.

• Oversee personnel including receptionists, kitchen staff, and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect payments and maintain records of budgets, funds, and expenses.
• Welcome and register guests once they arrive.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

• Bachelor’s degree in hospitality, business administration or relevant field.
• A minimum of 3 years experience in hotel management or similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.