The Retail Manager will oversee all of the daily Operations of the Store. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will manage the store’s employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.

The Retail Op’s Manager will be responsible for motivated & engaging staff and to ensure the staff represents and embraces Blenheim Values and understand Blenheim goals. They will also hold regular team meetings to communicate with the staff.

The position is open to candidates fro Kenya, Uganda and Rwanda hence, they are encouraged to apply.

•  Manage rotes ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and development of new employees
• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
• Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
• Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
• Communicate effectively both verbally and written.
• Ensure the retail shop is always presented and merchandised to the highes standards whilst aintaining focus on the most profitable items and ensuring delivery of the retail KPI
• Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets
• Deputize for the Head of Retail in their absence.

   

   

   

• To understand daily , weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs , staffing levels and ensuring this information is communicated effectively to the team
• Completing the morning briefs a daily deployment planner which will enable you to focus the team to drive customer service and sales
• To ensure outstanding presentantion and visual merchandising standards are maintained at all times. 
• Ensure the shop is tidy , clean and full at the end of the day
• Opening , closing and cashing up correctly 
• Ensuring all paperwork for the day has been completed correctly including targets for the next day a comprehensive handover
• Ensure all the staff are kept up to date on changes to products , offers and promotions
• To reduce stock loss in store by observing safety and security procedures. Also reporting any misuse or theft of stock to Head of Retail
• To comply with legislation requirements concerning the sale of food
• Understanding the impact the visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results