We are looking for a Hostel Manager who can be based in Moshi. Someone who have great knowledge in property management and capacity building.

Projects

a) Ensure you keep a good relationship with projects

b) Project chats and orientations. Keeping updated with projects during visits.

c) Showing guests to their projects and making transport arrangements.

d) Keeping updated with volunteers about their project placements -addressing

concerns or issues volunteers may have.

e) Keep updated about school holidays and breaks

Bookings

a)Answering emails and inquiries from volunteers.

b) Answering emails from agents and give them the support they need.

c) Put all confirmed bookings in calendar.

d) Issuing invoices and confirm receipt of deposit payments.

e) Send visa documents and assist when needed.

f. Collecting all the required info and documents e.g., cv, proof of study, booking

forms etc.

Arrivals

a)Cross check with guests about their arrival

b) Prepare room plan

c) Inform projects about arrival

d) Prepare arrival sheet and print all arrival documents

e) Fill in diary with all airport pickups

f) Ensure the live in manager is aware and prepared for the arrivals

Accounts

a) Send the Accountant monthly occupancy every 25th of each month

b) Make sure all retirements are done and submitted at the end of the month

c) Send the Director Monthly reports on income and expenditure

d) Send the Accountant and the Director cash flow every end of month

e) Ensure all invoices are updated and posted in the accounts, reports and cash

flow.

f) Ensure hostel cash is used wisely and control un necessary expenditures.

g) For any big expenditures consult the Director first.

h) Ensure all bills are paid on time and licenses renewed on time.

Hostel Management

a) Maintain noticeboards and manuals for guests

b) Running Instagram, Twitter and Facebook accounts for Hostel Hoff

c) Update social media posts, respond to Trip Advisor reviews

d) Make sure beds are made and rooms are clean and ready for new guests

arriving.

e) Giving advice and helping to arrange day/weekend trips for volunteers.

f) Assist guests with any help needed or fixing SIM Cards and booking bus tickets

g) Collect money to purchase drinking water from volunteers. Order water. Ensure

there is always water available.

h) Prepare staff evaluations and contracts. Make sure onsite staff are doing their

work

i) General socializing with guests and making them feel comfortable.

j) Collecting post or notifying guests about parcels.

k) Helping with food purchasing. Monitoring stores.

l) Represent the Hostel professionally outside of the Hostel when needed.

Skills required :

• Exceptional spoken and written English.
• Excellent organizational skills.
• Great attention to detail.
• Strong computer skills.
• Good social & communication skills.
• Punctual.
• Ability to work independently
• Ability to lead.