We are seeking an experienced Account Manager to join our growing customer service team. You will collaborate closely with our sales representatives to establish new customers and update existing customer files with the products and services they order. When clients have a question, concern, or complaint, you will respond quickly and do your best to answer their questions and resolve their concerns. Our primary goal is to provide excellent customer service and ensure high customer retention.

• Build, maintain, and create strong customer relationships with new and existing clients
• Negotiate contracts with clients; establish a timeline of performance
• Work with the sales and marketing team members dedicated to the same client account to ensure open communication and that you are meeting client needs
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meet all client needs and deliverables according to proposed timelines

• Bachelor’s degree in marketing, business administration, sales, or relevant field
• 3+ years of experience in sales, management, account management, or similar role
• Proficient with CRM software and the Microsoft Office Suite
• Excellent communication skills
• Ability to multi-task and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals