Store Supervisor 🎉
- Dar es Salaam, Tanzania
- viaRafiki Coffee Limited
1 year ago
Entry Level
Transportation, Distribution & Logistics
2 - 5 years
Bachelors in Procurement and Logistics or any related field
Job Summary
In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. To ensure success as a store supervisor, you should exhibit demonstrable managerial competency, and excellent communication skills. Store Supervisors are natural leaders with excellent business management skills and a passion for customer service.
Duties And Responsibilities
- Overseeing salespeople, cashiers, shelf stockers, and other employees.
- Managing finances and preparing an annual budget.
- Keeping records of expenditure, sales figures, and employee performance.
- Evaluating the supply and availability of stocks, and profit-margins.
- Implementing measures to avoid stock damages, theft, and wastage.
- Monitoring shelve stocks and product displays, and the general appearance of the store.
- Investigating market trends and offering products that would appeal to customers.
- Addressing customers' requests, comments, and complaints.
- Motivating employees to achieve targets.
- Training new staff members and scheduling shifts.
Education Other Skills Required
- A bachelor's degree in business administration, financial management, or equivalent qualification preferred.
- Demonstrable experience in a supervisory capacity at a retail store, or similar.
- Extensive experience with preparing budgets, and financial and expense reports.
- In-depth knowledge of product and consumer trends, and marketing strategies.
- Exceptional interpersonal skills in dealing with employees and customers.
- Competency in any retail management software will be highly considered
- Proficiency with spreadsheet and word processing software.
- Excellent written and verbal communication skills.
- Familiarity with applicable labor laws, and retail health and safety standards.
