As a Key Account Manager for a human resources company, your primary responsibility is to build and maintain strong relationships with key clients, understanding their needs, and delivering tailored HR solutions to support their business objectives. 

Key Responsibilities:

1. Client Relationship Management:

Serve as the primary point of contact for key clients, building strong, long-term relationships based on trust and understanding.

Understand clients' business goals, challenges, and needs related to HR services and solutions.

Regularly engage with clients to assess satisfaction, address concerns, and identify opportunities for additional services or support.

2. Account Planning and Strategy:

Develop strategic account plans for key clients, outlining objectives, tactics, and timelines for achieving client satisfaction and business growth.

Collaborate with internal teams, such as sales, recruitment, and HR specialists, to develop customized solutions that meet clients' unique needs and align with their strategic goals.

3. Business Development and Growth:

Identify opportunities for upselling or cross-selling additional HR services, such as recruitment, training, workforce planning, and talent management.

Actively prospect for new business within existing client accounts, leveraging relationships and insights to expand the company's footprint and revenue streams.

4. Contract Negotiation and Management:

Negotiate contracts, service agreements, and pricing structures with key clients, ensuring alignment with company policies and profitability targets.

Manage contract renewals and extensions, proactively addressing any issues or concerns to maintain client satisfaction and retention.

5.  Performance Monitoring and Reporting:

Monitor key account performance metrics, such as revenue growth, client satisfaction scores, and service delivery KPIs.

Prepare regular reports and presentations for internal stakeholders and clients, summarizing account performance, highlighting achievements, and identifying areas for improvement.

6. Market Research and Competitive Analysis:

Stay informed about industry trends, market dynamics, and competitive landscape in the HR services sector.

Conduct market research and competitive analysis to identify emerging opportunities, threats, and best practices that can inform account strategies and decision-making.

7. Customer Service and Support:

Provide exceptional customer service and support to key clients, serving as their advocate within the organization and ensuring timely resolution of any issues or concerns.

Proactively communicate with clients about relevant industry news, regulatory changes, and best practices that may impact their HR strategies.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Human Resources, or related field (Master's degree preferred).
• Proven experience in key account management, business development, or sales, preferably in the HR services industry.
• Strong understanding of HR principles, practices, and trends, with the ability to articulate complex solutions to clients.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Strategic thinking, analytical skills, and the ability to develop and execute account plans that drive business growth and client satisfaction.
• Results-oriented mindset, with a track record of meeting or exceeding sales targets and KPIs.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools and technologies.