Front Desk Agent 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
7 months ago
Mid Level
Hospitality and Tourism
Bachelor's degree in Hospitality and Tourism or related field
Job Summary
We are looking for a friendly and professional Front Desk Agent to join our team. As the first point of contact for guests, the Front Desk Agent plays a crucial role in providing excellent customer service and ensuring a positive experience for all visitors. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously in a fast-paced environment.
Duties And Responsibilities
- Greet guests warmly and provide them with information about the hotel facilities, services, and local attractions.
- Check guests in and out efficiently, ensuring all necessary information is collected and entered accurately into the hotel's computer system.
- Handle guest inquiries, requests, and complaints promptly and courteously, escalating issues to management when necessary.
- Process payments, including cash, credit cards, and other forms of payment, and provide receipts as required.
- Maintain a clean and organized front desk area, including the lobby and guest services area.
- Answer phone calls and respond to emails in a professional manner, directing inquiries to the appropriate department or staff member.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
- Assist with reservations, including booking rooms, confirming reservations, and managing cancellations and modifications.
- Keep accurate records of guest accounts and transactions, balancing cash drawers at the end of each shift.
- Follow all company policies and procedures, including safety and security protocols, to ensure the safety and comfort of guests and staff.
Education Other Skills Required
- Bachelor's degree in Hospitality and Tourism or related field
- Previous experience in a customer service or front desk role preferred.
- Proficiency in using computerized reservation and booking systems, as well as Microsoft Office suite.
- Excellent communication and interpersonal skills, with a friendly and outgoing personality.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of local attractions and amenities is desirable.
