As Hostel Hoff's Manager your primary responsibility will be to ensure the smooth day-to-day running of the hostel, focusing on providing exceptional guest experiences and maintaining high standards of service. You will oversee all aspects of hostel operations, including guest check-in/check-out, reservations management, housekeeping, and maintenance.

Furthermore, you will be responsible for creating a welcoming and safe environment for guests, fostering a positive and inclusive atmosphere that encourages social interaction and cultural exchange among travelers from diverse backgrounds.

1. Projects

• Ensure you keep a good relationship with projects
• Project chats and orientations. Keeping updated with projects during visits.
• Showing guests to their projects and making transport arrangements.
• Keeping updated with volunteers about their project placements -addressing concerns or issues volunteers may have.
• Keep updated about school holidays and breaks

2. Bookings

• Answering emails and inquiries from volunteers.
• Answering emails from agents and giving them the support they need.
• Put all confirmed bookings in the calendar.
• Issuing invoices and confirming receipt of deposit payments.
• Send visa documents and assist when needed.
• Collecting all the required info and documents e.g., cv, proof of study, booking forms etc. -

3. Arrivals

• Cross check with guests about their arrival
• Prepare room plan
• Inform projects about arrival
• Prepare arrival sheet and print all arrival documents
• Fill in diary with all airport pickups
• Ensure the live in manager is aware and prepared for the arrivals

4. Accounts

• Send Accountant monthly occupancy every 25th of each month
• Make sure all retirements are done and submitted at the end of each week.
• Send Monthly reports on income and expenditure to the management
• Send cash flow every end of month to the accounts and management
• Ensure all invoices are updated and posted in the accounts, reports and cash flow
• Ensure hostel cash is used wisely and control unnecessary expenditures.
• For any big expenditures consult Management first
• Ensure all bills are paid on time and licenses renewed on time.

5. Hostel Management

• Maintain posters and manuals for guests
• Running Instagram, Twitter and Facebook accounts for Hostel Hoff
• Update social media posts, respond to Trip Advisor reviews
• Make sure beds are made and rooms are clean and ready for new guests arriving.
• Assist guests with any help needed or fixing SIM Cards and booking bus tickets
• Collect money to purchase drinking water from volunteers. Order water. Ensure there is always water available.
• Prepare staff evaluations and contracts. Make sure onsite staff are doing their work
• General socializing with guests and making them feel comfortable.
• Collecting posts or notifying guests about parcels.
• Helping with food purchasing. Monitoring stores.
• Represent the Hostel professionally outside of the Hostel when needed.

• Bachelor's Degree/ Diploma in Project management or related field
• Fluent written and spoken English language
• At Least 5 years experience working with international clients
• Flexible
• Should be able to live onsite
• Outgoing and social
• Ability to work independently
• Honest
• Good in decision making