Workshop Manager 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
7 months ago
Mid Level
Transportation, Distribution & Logistics
2 - 5 years
Bachelor's Degree in Automobile Engineering and Locomotive Technology or related field
Job Summary
As a Workshop Manager in the automotive industry you are responsible for overseeing the daily operations of an automotive workshop, ensuring efficiency, safety, and high standards of service. This role involves managing a team of technicians, maintaining inventory, ensuring customer satisfaction, and implementing best practices in automotive repair and maintenance.
Duties And Responsibilities
- Responsible for all daily operations of the workshop, including workflow efficiencies, profitability, cost control, taking care of customers, maintaining strong employee performance, and establishing strategies and plans to obtain goals.
- Responsible for company profit & Loss reporting, Gross Profit reporting, strategizing and managing work, and shop productivity on a daily basis to meet and exceed goals and grow profitability.
- Develop and maintain positive customer relations.
- Maintain professional relationships with adjusters and insurance company representatives.
- Perform final quality control inspections ensuring all vehicles are in good conditions.
- Deliver vehicles to customers and accurately close files.
- Maintain strict control of the workshop organization and flow of the vehicles on the lot.
- Coach and train direct reports.
- Demonstrate professionalism in all interactions and maintain a professional work environment.
- Uphold the company’s non-disclosure and confidentiality policies and agreements
Education Other Skills Required
- Directs the overall operations at workshop and auto repair shops to ensure maximum performance.
- Leads the management team of the company’s goals in revenue, operational and customer service performance.
- Seeks additional growth opportunities to include expansion in existing markets.
- Allocates budget sources and sets a strategic plan to achieve the company’s growth through a steady stream of profit and loss management.
SKILLS & ABILITIES - With an effectively interaction with clients to identify their requirements and facilitate processes to meet customers’ needs
- A well versed in conducting vehicle inspections to identify faults and initiate repairs
- Has the ability able to coordinate and direct the activities of an auto repairs unit to ensure efficient work operations.
