We are seeking a highly organized and results-driven Operations and Administration Manager to oversee the daily operations of our organization. This role requires a dynamic individual with excellent leadership skills, a keen eye for detail, and a passion for improving operational efficiency. The Administration and Operations Manager will ensure smooth and efficient office operations, manage administrative staff, and contribute to the strategic growth of the company.

Operational Management:

• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Oversee the daily operations of various departments, ensuring alignment with company goals.
• Monitor and evaluate operational processes, identifying areas for improvement.

Administrative Oversight:

• Manage the administrative team, providing guidance, support, and performance evaluations.
• Ensure all administrative tasks are completed accurately and on time.
• Maintain office facilities, equipment, and supplies, ensuring a well-organized and functional workspace.

Budgeting and Financial Management:
Assist in the preparation and management of the annual budget.
Monitor expenses and manage financial records, ensuring adherence to budgetary constraints.
Prepare regular financial and operational reports for senior management.

Human Resources:

• Oversee recruitment, onboarding, and training of new staff.
• Manage employee records and ensure compliance with labor laws and company policies.
• Handle employee relations and conflict resolution, fostering a positive work environment.

Project Management:

• Plan and execute special projects, ensuring timely completion within budget.
• Coordinate cross-departmental initiatives and facilitate communication between teams.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements and company policies.
• Develop and implement risk management strategies to mitigate potential issues.

Customer Service:

• Ensure excellent customer service standards are maintained across all departments.
• Address and resolve customer complaints and issues in a timely and professional manner.

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is preferred.
• Minimum of 3 years of experience in administration and operations management.
• Proven track record of successfully managing teams and improving operational efficiency.
• Strong financial management skills and experience with budgeting and financial reporting.
• Excellent organizational, communication, and leadership skills.
• Proficient in Microsoft Office Suite and experience with [insert relevant software/tools].
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
  
  Key Competencies:
• Leadership and team management
• Strategic thinking and planning
• Effective communication and interpersonal skills
• Financial acumen
• Problem-solving and decision-making
• Time management and organizational skills
• Adaptability and flexibility