Support Services Coordinator 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
11 days ago
Mid Level
Energy and Utilities
2 - 5 years
Bachelor's Degree in Business Administration or a related field
Job Summary
We are seeking an experienced and highly organized Support Services Coordinator to join our team. The ideal candidate will have a strong background in customer service and the ability to manage multiple tasks efficiently. This role is critical in ensuring that all support services are delivered with the highest level of professionalism and efficiency. The Support Services Coordinator will act as the point of contact between clients and the organization, ensuring timely and effective resolution of issues and requests.
Duties And Responsibilities
- Coordinate and oversee day-to-day support services to ensure smooth operations and customer satisfaction.
- Serve as the primary contact for clients, addressing inquiries and resolving service-related issues promptly.
- Collaborate with internal teams to ensure alignment and timely delivery of services to clients.
- Maintain accurate and organized documentation of all customer interactions, service requests, and resolutions.
- Monitor service levels and ensure compliance with customer service policies and procedures.
- Prepare reports on support services performance and recommend improvements.
- Assist in process improvement initiatives to enhance service efficiency and customer experience.
Education Other Skills Required
- Bachelor's Degree in Business Administration or a related field.
- 3+ years of experience in a customer service role.
- Proficiency in Microsoft Office Suite, with strong skills in Excel and Word.
- Strong knowledge of customer service principles and practices.
- Excellent communication, problem-solving, and organizational skills.
- Strong attention to detail and accuracy.
Soft Skills:
- Ability to work both independently and collaboratively within a team.
- Well-developed interpersonal skills, with the ability to handle challenging situations effectively.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- A proactive and flexible approach to managing workload.
