The General Manager is responsible for overseeing all aspects of the company's business, ensuring operational efficiency, profitability, and a positive customer experience. The General Manager will lead and manage staff, develop and implement strategies for growth, and work closely with executives to achieve the company’s goals.

Leadership & Management: 

• Lead, motivate, and manage department heads and staff to achieve business objectives.
• Develop and maintain a positive work culture, encouraging teamwork and high performance.
• Conduct regular performance reviews, provide feedback, and identify development opportunities for staff.

Operations Oversight: 

• Oversee day-to-day operations to ensure efficiency, quality, and customer satisfaction.
• Implement operational procedures and ensure compliance with company standards, policies, and regulations.
• Monitor inventory, resources, and scheduling to optimize performance and reduce costs.

Financial Management: 

• Develop and manage the annual budget, ensuring cost controls and revenue growth.
• Analyses financial reports to identify areas for improvement and develop strategies to increase profitability.
• Approve expenses and oversee financial operations to maintain fiscal health.

Strategic Planning & Development: 

• Work with senior management to develop and implement short-term and long-term business strategies.
• Identify market trends, business opportunities, and potential risks.
• Drive initiatives for growth, including new product offerings, services, or expansion into new markets.

Customer Relations & Brand Management: 

• Maintain strong relationships with key clients, customers, and stakeholders.
• Address customer issues, feedback, or complaints promptly and professionally.
• Ensure high standards of service and quality that align with the company’s brand and values.

Reporting & Communication: 

• Regularly report to the executive team on key performance indicators, business progress, and operational challenges.
• Ensure clear and open communication between departments, fostering a collaborative environment.
• Keep staff informed of company goals, changes, and updates.

• Bachelor's degree in Business Administration, Management, or related field (or equivalent experience) or.
• Bachelor Degree/Diploma in Clearing and Forwarding, Logistics and Transport management, and Procurement Management from recognised institution.
• 5-10 years working experience in Clearing and Forwarding, logistics industry.
• Proven experience as a General Manager or in a similar leadership role.
• Strong understanding of transport and logistics business operations, finance, and strategic planning.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make decisions under pressure and resolve conflicts effectively.
• Proficiency in management software and Microsoft Office Suite.
• Able to use Ms Office properly (Office 365).
• Understanding of TRA & Port systems is an added advantage.
• SAP knowledge is an added advantage
•  Excellent communication and interpersonal skills.
• Good time and resource management skills.
• Excellent organizational and leadership skills.
• Ability to develop plans, programs, and coordination of workflows.
• Familiarity with Service delivery in relation to the transport and logistics activity.
• Excellent problem-solving skills and diplomacy.
• Ability to write and translate complex reports.
• Analytical and computational skills.
• Numerical skills