Lodge Manager 🎉
- Mara, Tanzania
- viaKaziConnect
16 days ago
Tsh
1,000,000 - 3,000,000/-
Senior Level
Hospitality and Tourism
5 - 7 years
Bachelor’s degree in Hospitality Management, Tourism, or a related field
Job Summary
We are an exclusive tourism lodge offering unparalleled luxury, breathtaking views, and exceptional experiences for our guests. Our mission is to provide world-class service in an idyllic setting, ensuring every guest has a memorable stay. We are seeking a skilled and passionate Lodge Manager to lead our team and maintain the highest standards of hospitality and operational excellence.
As the Lodge Manager, you will be responsible for overseeing the day-to-day operations of the lodge, ensuring that guests receive outstanding service while maintaining smooth internal operations. You will lead a team of professionals, manage guest services, and ensure the property is always in pristine condition. This position requires exceptional leadership, organizational skills, and a deep passion for hospitality.
As the Lodge Manager, you will be responsible for overseeing the day-to-day operations of the lodge, ensuring that guests receive outstanding service while maintaining smooth internal operations. You will lead a team of professionals, manage guest services, and ensure the property is always in pristine condition. This position requires exceptional leadership, organizational skills, and a deep passion for hospitality.
Duties And Responsibilities
- Oversee all aspects of guest services, ensuring a personalized and exceptional experience for every guest, from check-in to check-out.
- Lead, motivate, and manage a team of front-of-house, housekeeping, maintenance, and kitchen staff. Provide training, coaching, and performance feedback to ensure top-tier service.
- Manage the day-to-day operations of the lodge, including room allocations, dining services, guest activities, and special events.
- Monitor and control lodge expenses, manage budgets, and implement cost-saving initiatives without compromising guest experience.
- Ensure the lodge and all its facilities are well-maintained, clean, and operational at all times. Coordinate with maintenance staff for regular upkeep and repairs.
- Address guest inquiries, complaints, and special requests promptly and professionally to ensure satisfaction and repeat visits.
- Enforce health, safety, and environmental regulations within the lodge. Maintain standards for cleanliness, food hygiene, and safety protocols.
- Collaborate with the marketing team to promote the lodge and create memorable experiences for guests. Ensure that guest feedback and reviews are monitored and addressed.
- Organize and manage special events, such as weddings, corporate retreats, and VIP gatherings, ensuring flawless execution.
Education Other Skills Required
- A Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
- Minimum of 5 years in hospitality management, with at least 2 years in a supervisory or management role at a high-end lodge, hotel, or luxury tourism property.
- Proven experience managing a team in a customer-facing environment, ensuring excellence in service delivery.
- Experience in overseeing budgeting, financial forecasting, and cost control in a hospitality setting.
- Strong knowledge of guest relations, concierge services, and handling VIP guest requests.
- Additional certifications in hospitality management, customer service, or related fields are a plus.
- Strong leadership abilities with experience in team management, conflict resolution, and staff development.
- Advanced problem-solving and decision-making skills, with the ability to manage a variety of situations in a calm, professional manner.
- Extensive knowledge of hospitality operations, including guest services, housekeeping, food and beverage, and facilities management.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in hospitality software and systems (e.g., property management systems, booking platforms).
- Excellent written and verbal communication skills, including the ability to communicate effectively with guests, staff, and management.
- Fluent in English (spoken and written); proficiency in other languages (e.g., French, Spanish, or German) is a plus.
- Strong sales and marketing acumen, with the ability to drive lodge promotions and enhance brand visibility.
- Experience in event management, especially for high-profile or luxury events, is highly desirable.
- Knowledge of environmental sustainability practices in hospitality and tourism, and a commitment to eco-friendly initiatives.
- Passionate about delivering exceptional guest experiences and upholding the highest standards of hospitality.
- Highly motivated, with a proactive approach to problem-solving and continuous improvement.
- Strong interpersonal skills with a focus on building long-term relationships with guests and staff.
- A collaborative mindset with the ability to work effectively in a team-oriented environment.
- Flexible and adaptable, with a willingness to work weekends, holidays, and evenings as needed.
