Delivery Agent 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
15 days ago
Entry Level
Transportation, Distribution & Logistics
2 - 5 years
Secondary school certificate or higher.
Job Summary
We are looking for enthusiastic and dependable Delivery Agents on behalf of our client to join their team and help them provide top-notch service. As a Delivery Agent, you will be responsible for delivering food packages to customers in a timely, professional, and safe manner. You will ensure all deliveries are completed according to company standards, maintaining the highest levels of customer satisfaction.
Duties And Responsibilities
- Pick up and deliver the products orders promptly to customers in various locations.
- Ensure food items are handled and transported safely and hygienically.
- Follow delivery instructions and routes for timely service.
- Communicate courteously with customers and handle any inquiries.
- Provide feedback to management on customer interactions and delivery challenges.
- Adhere to traffic laws and company safety policies.
- Verify Orders for Accuracy: Double-check orders before leaving the restaurant or delivery point to ensure accuracy and completeness, avoiding missing or incorrect items.
- Regularly check and maintain the motorbike, delivery bags, and any other equipment to ensure they are in good working condition, clean, and safe for use.
- Log book record keeping : Maintain records of deliveries made, including time, location, and any issues encountered for reporting and performance tracking
- Assist with Promotions: Distribute promotional materials (e.g., flyers or coupons) to customers during deliveries to encourage repeat business or promote new services.
- Report Road Hazards: Inform management of any road hazards or traffic conditions that could affect delivery times.
- Motorbike Maintenance Reporting: Report any vehicle issues or necessary repairs to ensure safety and reliability during deliveries.
- Assist with Packaging: In some cases, assist with basic packaging of food items at the restaurant or preparation point, ensuring secure and efficient packing for delivery.
- Customer Service Resolution: Handle basic customer complaints or delivery-related issues, offering solutions such as refunds or replacements when necessary, and escalating larger issues to management.
Education Other Skills Required
- Secondary school certificate or higher.
- Valid driver’s license with at least a motorbike class.
- Must possess a smartphone with GPS capability.
- Proficient in English and Swahili.
- Prior delivery experience is preferred but not required.
- Excellent time management, ability to work independently, and good communication skills.
- Physical fitness for loading and unloading.
- Familiarity with local roads and areas.
- Ability to work flexible hours, including weekends and evenings.
- NIDA ID
- Police Clearance Certificate.
- Letter of introduction from local government authorities.
- 2 referees to act as guarantors.
