Customer Support Executive 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
1 day ago
Mid Level
Transportation, Distribution & Logistics
5 - 7 years
Bachelor’s degree in Business Administration, Logistics, or a related field
Job Summary
We are seeking a detail-oriented and proactive Customer Support Executive with a strong background in logistics to join our team. In this role, you will act as the primary point of contact for customers, ensuring a seamless experience by addressing inquiries, resolving issues, and coordinating logistics operations. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer service.
Duties And Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information and resolving issues effectively.
- Address and resolve customer concerns related to shipments, deliveries, and logistics services in a timely and professional manner.
- Proactively communicate delays, changes, or updates to customers, ensuring expectations are managed effectively.
- Collaborate with logistics teams, drivers, and warehouse staff to ensure timely and accurate deliveries.
- Track shipments and provide customers with real-time updates on their orders.
- Handle order cancellations, returns, and exchanges in line with company policies.
- Maintain detailed records of customer interactions, inquiries, and complaints using CRM software.
- Analyze recurring customer issues and suggest process improvements to enhance service quality.
- Support the preparation of reports on customer service metrics and logistics operations.
- Build strong, positive relationships with customers, fostering trust and loyalty.
- Act as a liaison between customers and internal departments, ensuring smooth communication and issue resolution.
Education Other Skills Required
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Proven experience in customer service, preferably in a logistics or supply chain environment.
- Strong knowledge of logistics operations, including tracking systems and delivery processes.
- Proficiency in CRM tools and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Familiarity with international shipping and customs regulations.
- Experience working in a fast-paced, high-pressure environment.
- Multilingual abilities are a plus.
- Customer-centric attitude with a focus on delivering exceptional service.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations calmly and professionally.
- Strong organizational and multitasking abilities.
