Relationship Manager 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
1 day ago
Mid Level
Hospitality and Tourism
2 - 5 years
Bachelor’s degree in Business Administration, Marketing, or a related field
Job Summary
We are seeking a dynamic and customer-focused Relationship Manager to foster and maintain strong relationships with our clients, ensuring their satisfaction and loyalty. This role involves understanding client needs, delivering tailored solutions, and acting as the primary point of contact to drive client engagement and business growth.
Duties And Responsibilities
- Build and maintain strong, long-term relationships with clients to promote trust and loyalty.
- Act as the primary liaison between the company and its clients to ensure seamless communication and service delivery.
- Understand client needs and preferences to provide customized solutions that meet their expectations.
- Identify opportunities to cross-sell or upsell products and services to enhance client value.
- Resolve client inquiries and complaints promptly, ensuring high levels of client satisfaction.
- Collaborate with internal teams to address client requirements and ensure consistent service delivery.
- Monitor client accounts to identify trends, issues, and opportunities for improvement.
- Prepare and present reports on client satisfaction, feedback, and account performance.
- Stay updated on industry trends, market changes, and competitor activities to provide relevant insights.
- Develop and execute strategies to strengthen client engagement and retention.
Education Other Skills Required
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in relationship management, customer service, or sales is highly advantageous.
- Strong interpersonal and communication skills to build rapport and establish trust with clients.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical mindset with the ability to assess client needs and develop tailored solutions.
- Results-driven and goal-oriented with a proactive approach to client engagement.
- High emotional intelligence and problem-solving skills to handle challenging situations professionally.
