Role Purpose Statement: Retaining, growing, gaining customers by servicing & merchandising our service & sales portfolio

Ensure consistent application of all relevant policies and procedures • Contribute to identifying potential new customers • Generate new business according to key prospect list in line with 4 P guidelines • Provide active and reactive service to existing customers based on route system in agreement with superior • Introduce new lines to existing customers => circle the customers • Install and implement the sold solutions and/or mechanical systems • Recommend removal of installations that non-functional or where an account has been terminated • Co-ordinate co-operation with Ecolab distributors • Merchandise the institutional sales and service solutions • Adequately respond to a variety of requests from customers such as sales and marketing assistance, pricing recommendations, etc • provide solutions to customers needs in a win -win fashion. • Maintains direct personal contact with all assigned accounts and responds in a timely manner (24 hours or less) to all requests for information or project quotations. • Participates as requested in home product shows, utility sponsored events, industry associations, etc. • Conduct themselves in a professional and courteous manner in all aspects of interaction with contractors and consumers. • Give optimum technical support to Service Technician to ensure optimum service to customers • Training customers employees and decision makers in technical matters

- Driver's licence - bachelors degree in food engineering and chemical Engineering or it's equivalent