IT Technician 🎉
- Dar es Salaam, Tanzania
- viaKaziConnect
1 day ago
Mid Level
Engineering and Manufacturing
2 - 5 years
Bachelor’s degree in Information Technology, Computer Science, or a related field
Job Summary
We are looking for a skilled IT Technician to provide technical support, maintain IT systems, and ensure smooth day-to-day operations. The ideal candidate will have hands-on experience in hardware troubleshooting, network administration, and enterprise software management. This role requires a proactive problem-solver who can work efficiently in a fast-paced manufacturing environment.
Duties And Responsibilities
- Provide first-line IT support for hardware, software, and network issues across all departments.
- Diagnose, repair, and upgrade IT equipment, including desktops, laptops, printers, and industrial control systems.
- Ensure minimal downtime by swiftly addressing system failures and user-reported issues.
- Monitor and maintain company networks, ensuring stable connectivity across production and administrative units.
- Assist in configuring and managing servers, firewalls, and security protocols to safeguard company data.
- Manage user accounts, access controls, and software licenses.
- Perform routine system backups and data recovery procedures.
- Implement cybersecurity best practices to protect company assets from potential threats.
- Maintain IT documentation, including network diagrams, system configurations, and user guides.
- Support the installation, configuration, and maintenance of enterprise software, including ERP and production management systems.
- Collaborate with IT vendors and service providers to ensure optimal system performance.
- Train employees on IT best practices and software applications to enhance efficiency.
Education Other Skills Required
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years in IT support, preferably in a manufacturing or industrial setting.
- Proficiency in Windows and Linux operating systems.
- Knowledge of networking protocols, including TCP/IP, VPN, and LAN/WAN management.
- Experience with ERP systems, database management, and industrial automation software is an advantage.
- Strong problem-solving abilities, excellent communication skills, and the ability to work independently or as part of a team.
- Willingness to provide on-site support and travel between company facilities if required.
