As the Senior Relationship Manager you will be responsible for managing and nurturing relationships with high-value clients, ensuring the delivery of exceptional service, and driving business growth through strategic client engagement. This role requires a strong understanding of client needs, proactive problem-solving, and the ability to collaborate effectively with internal teams to deliver customized solutions that meet client expectations.

Client Relationship Management:

• Serve as the primary point of contact for a portfolio of key clients, maintaining strong, long-lasting relationships.
• Understand client needs and business objectives to provide tailored advice and solutions.
• Regularly meet with clients to review their goals, performance, and satisfaction levels, ensuring continuous alignment with their expectations.

Business Development:

• Identify opportunities to expand existing client relationships and drive additional revenue.
• Collaborate with sales and marketing teams to identify and pursue new business opportunities.
• Develop and execute account plans to achieve revenue targets and growth objectives.

Client Advocacy:

• Act as the client's advocate within the company, ensuring their needs are met by coordinating with various internal teams.
• Resolve any client issues or concerns promptly and effectively, maintaining high levels of client satisfaction.

Market and Industry Knowledge:

• Stay informed about industry trends, market conditions, and competitor activities to provide clients with relevant insights.
• Share market intelligence with internal teams to support product development and service enhancements.

Reporting and Analysis:

• Prepare and present regular reports on client activities, performance metrics, and business growth.
• Analyze client data to identify trends, areas for improvement, and opportunities for growth.

Team Leadership and Collaboration:

• Mentor and support junior relationship managers, providing guidance and expertise to help them succeed.
• Work closely with cross-functional teams, including sales, marketing, product development, and customer support, to deliver comprehensive solutions to clients.

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of experience in relationship management, account management, or a similar client-facing role.
• Proven track record of managing high-value client relationships and achieving business growth targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.